Refund policy

Returns & Exchanges

You may return or exchange products purchased from Kelvo under the following conditions:

Eligibility

  • Requests must be made within 100 days of delivery.
  • Items must be in original condition and packaging.
  • Exchanges are subject to product availability.

How to Return

  1. Contact us at contact@wearkelvo.com to request a return authorisation.
  2. Ship the item back to us (return shipping is the customer’s responsibility unless the item is defective or incorrect).
  3. Once inspected, we will confirm acceptance and proceed with the exchange or refund.

Refund Policy

If you are not satisfied with your purchase, you may request a refund under the following terms:

Refund Conditions

  • Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
  • The product must be unused, in its original packaging, and in the same condition as delivered.
  • Personalised items, intimate goods worn without tags, or perishable goods may not be eligible.

Refund Process

  1. Contact us at contact@wearkelvo.com.
  2. Once the return is received and inspected, you will be notified of approval or rejection.
  3. Approved refunds will be processed to the original payment method within 14 business days.